DELIVERY POLICY
RADIANT EMPRESS aims to dispatch all orders within 2-3 working days
Shipping time UK: 3-5 working days
RADIANT EMPRESS are not responsible for any delays caused by the Courier
RETURNS POLICY
If you are not happy with a product of RADIANT EMPRESS | RADIANT EMPEROR we guarantee a refund when you return it to us within 28 days of receipt. Please complete the returns form that comes with your order.
The return of an item is at customer’s own cost and we cannot be held liable for any damage or loss during the returns process.
Once we have received the returned goods a refund will be credited to your original method of payment and may take up to 14 working days. The items must be in perfect condition and the ribbon tag must be present and not tampered with.
Refunds for payments made via credit or debit card can take up to 14 working days to be processed by your bank.
Sale items are non-refundable and cannot be exchanged for an alternative size.